Solarwinds Web HelpDesk 12.5


Solarwinds Web HelpDesk 12.5

Automated ticket routing and management

Web Help Desk helps you save a ton of time and manual effort by automating ticketing management activities, including ticket creation, assignment, and escalation. You can easily configure multiple tiers and groups of IT staff and create ticket assignment workflows. A Web-based dashboard allows end-users to submit service requests easily, and offers self-service options. Key ITSM features include:

  • Email-to-ticket conversion
  • AD® and LDAP authentication
  • Auto ticket routing
  • Parent/child ticket mapping
  • Assignment load balancing
  • Billing, reporting, and more

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